RELATIONSHIP MANAGER

ABOUT THE OPPORTUNITY
Our client, a reputable and growing Tier 2 bank in Ghana, is seeking dynamic and
results-oriented Relationship Managers to join their team. This is an exciting
opportunity to build and manage a portfolio of high-value clients while contributing
to the bank's growth and market expansion.

KEY RESPONSIBILITIES
Client Acquisition & Portfolio Management
• Identify, pursue, and acquire new clients (individuals and corporate) to grow
the bank's customer base
• Build and manage a profitable portfolio of accounts, ensuring revenue
targets are met or exceeded
• Conduct regular client visits and maintain strong relationships with existing
customers
• Cross-sell banking products including deposits, loans, credit facilities, trade
finance, and investments
Relationship Management & Customer Service
• Serve as the primary point of contact for assigned clients, providing
exceptional customer service
• Understand client needs and provide tailored financial solutions and advisory
services
• Handle client inquiries, complaints, and requests promptly and professionally
• Ensure high levels of customer satisfaction and retention
Business Development & Revenue Generation
• Develop and execute strategies to achieve monthly, quarterly, and annual
sales targets
• Identify new business opportunities within existing and potential client
segments
• Prepare and present business proposals, loan applications, and credit
facilities to clients
• Negotiate terms and close deals in line with the bank's policies and
procedures

Risk Management & Compliance
• Conduct thorough Know Your Customer (KYC) and due diligence processes
for all clients
• Ensure all transactions comply with Bank of Ghana regulations and internal
policies
• Monitor account activities and report any suspicious transactions or potential
risks
• Maintain accurate and up-to-date client records and documentation

QUALIFICATIONS & REQUIREMENTS
Education
• Bachelor's degree in Insurance, Finance, Banking, Economics, Marketing, or
related field
• Professional certifications (CFA, ACCA, IFS Diploma) are an added
advantage

Experience
• 3-5 years of proven experience in banking or insurance sector
• Banking experience strongly preferred
• Demonstrated track record of achieving sales targets and growing client
portfolios
• Experience in relationship management, business development, or sales roles
within financial services

Skills & Competencies
• Strong sales orientation with proven ability to close deals and generate
revenue
• Excellent interpersonal and relationship-building skills
• Outstanding communication and presentation abilities
• Good understanding of banking products, services, and financial markets in
Ghana
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
• Knowledge of banking software and CRM systems is advantageous
• Strong negotiation and problem-solving skills

Personal Attributes
• Self-motivated, ambitious, and target-driven
• Professional appearance and demeanor
• Ability to work under pressure and meet deadlines
• High ethical standards and commitment to compliance

WHAT WE OFFER
• Competitive salary package commensurate with experience
• Attractive commission and performance-based incentives
• Comprehensive benefits including health insurance and pension
• Professional development and training opportunities
• Clear career progression path within a growing financial institution

HOW TO APPLY
Interested candidates who meet the above requirements should submit:
• Updated CV/Resume
• Cover Letter highlighting relevant experience and achievements
• Copies of relevant certificates and transcripts
Email applications to: info@joblinkgh.com
Subject Line: Application for Relationship Manager Position
Application Deadline: Thursday, 30th April 2026