About the role
Hollard Insurance Ghana is seeking a highly experienced and results-oriented Customer Experience Manager to lead and enhance end-to-end customer experience across all touchpoints, channels, and locations, driving satisfaction, engagement, and retention.
What we are looking for
- Bachelor's degree in Business Administration, Marketing, Customer Experience, Communications, or related field
- A relevant professional qualification is an advantage
- Minimum 5 years' experience in Customer Experience, Customer Service, and Call Centre/Telesales management
- Proven experience in customer journey management and complaint resolution
- Experience driving sales/revenue targets and customer retention initiatives
- Excellent leadership and people-management skills
- Strong communication and stakeholder-management skills
- Good knowledge of CRM, call centre, and customer analytics/reporting tools
- High level of professionalism, emotional intelligence, and results orientation